Village Surgery
KS
Kym S. 10 months ago • From Google
Bad
I'm not typically someone who seeks medical attention, but after enduring three days of excruciating pain with a severely swollen foot, I had no choice. I called at 8am, and the receptionist surprisingly diagnosed Gout over the phone, promising a callback. Approximately 40 minutes later, the doctor confirmed I needed an in-person examination. At my 10:40am appointment, the duty doctor appeared completely disengaged and indifferent, almost seeming bored by my condition. They conducted minimal examination, neglecting to check my temperature or blood pressure, and barely even glanced at my foot. The doctor vaguely suggested it could be Gout, arthritis, or an infection. I was then handed a prescription costing nearly £30 and told I required a blood test. The entire consultation lasted less than five minutes. Having been with this surgery for 38 years, I was deeply disappointed by the experience. While I understand the NHS is under significant strain, the level of care I received was unacceptable. I will definitely be changing healthcare providers as soon as possible.
caz s.