Quayside Medical Practice
JR
Jason R. 8 years ago • From Google
Bad
Quayside medical practice desperately requires a complete overhaul of its staff and operations. After repeatedly encountering a permanently engaged phone line, I traveled from Manchester to book an appointment, only to find two reception staff and a single patient waiting. Even while standing directly at the reception, my phone call went unanswered, with staff suggesting a technical fault. Following a prolonged illness requiring weekly appointments, the phone has only rung twice in three months. On multiple occasions, I've witnessed reception staff chatting amongst themselves while ignoring incoming calls. Their rigid policy demands physical attendance to book appointments weeks in advance, with the unhelpful advice to "ring in the morning" proving utterly useless. Unlike my family members who use other local surgeries with seamless booking and medical access, Quayside makes patients feel like an inconvenience. While I strongly support the NHS, an objective inspection would undoubtedly reveal Quayside's profound mismanagement and operational inefficiencies. In a typical business, customers would simply go elsewhere, but because this involves healthcare, their substandard service is likely causing genuine suffering, anxiety, and potential medical complications for numerous patients simply seeking basic medical care.
Stephanie S.