Lincoln House (Highfield Surgery)
GB
Gabriela B. one year ago • From Google
Bad
I am utterly let down by the personnel at this medical practice. The two front desk employees are consistently discourteous, harsh, and perpetually irritable. As a new mother, already anxious about venturing out with my infant, visiting this surgery is purely a necessity, not a choice. Each encounter leaves me feeling dismally mistreated - being spoken to harshly, experiencing zero eye contact, zero warmth, zero compassion, as if these staff members resent their presence and despise interacting with patients. I would strongly recommend they consider alternative career paths, as their current approach to customer service is abysmal. My frustration extends to the general practitioners as well. When it's your turn, they summon you from within their office, denying patients the basic dignity of a face-to-face interaction, forcing you to seek them out like a lost puppy responding to a distant call. I sincerely hope that management takes these repeated complaints seriously, as multiple reviews consistently highlight the staff's profound lack of fundamental interpersonal skills.
karen B.