Gardenia and Marsh Farm Practice

Absolutely terrible leadership and administration. The physicians demonstrate a complete lack of concern regarding patient follow-up and provide zero supportive care. This is hands-down the most..

I'd rate this zero stars if possible. My interaction with their receptionist was utterly appalling. At 8:45, I phoned to explain I couldn't register online due to a full capacity message. Her..

The front desk staff displayed a highly unprofessional attitude and abruptly terminated the phone call. Rather than attentively hearing me out, she began misrepresenting our conversation, falsely..

Scheduled appointment system is completely dysfunctional. Their reservation process requires calling precisely at 8:45 AM daily, but it's virtually impossible to connect. This morning, I attempted..

The repeat prescription service is absolutely terrible. The shift to online-only requests creates significant challenges for elderly patients and those without internet connectivity. Their guidance..

Absolutely dreadful customer experience. The clinic's phone lines become accessible at 2pm, yet I was stuck in the queue at the first position for four consecutive hours with zero response from..

An absolutely terrible surgical experience with the most incompetent and unhelpful front desk staff imaginable.

Scheduling a doctor's appointment has become an impossible task. I was number 19 in the queue, only to discover at the front that I must now book online. The receptionist sent me a link, but the..

Couldn't schedule any appointments Personnel display a complete lack of professionalism and demonstrate zero commitment to assisting customers

Two months have elapsed since 111 assisted me in securing an urgent appointment within two hours, due to difficulties with the online booking system, yet I remain no closer to addressing my medical..

Since the Covid-19 pandemic began, securing an appointment has been impossible! Every call results in the same frustrating response that no slots are available, and I'm consistently told to try..

The Gardenia branch of this medical practice has its moments, but their after-hours appointment system is frustratingly inconsistent. Punctuality seems to be a foreign concept here, as patients are..

The doctor was utterly ineffective when examining my severely infected leg injury, merely muttering a dismissive "mmmm" in response. I sent a complaint to the practice manager over a month ago, and..

Scheduling an appointment here is practically impossible, and I can't even get seen during urgent situations. They've now failed twice to process a simple prescription transfer to my pharmacy, which..

Electronic prescriptions are a total nightmare! You're left waiting endlessly for them to get authorized, which is completely ridiculous 😩 This system is a complete farce and needs to go back to..

Deeply disappointed that no one ever answered the phone in customer service. It seems like there's absolutely no one available to help, which is incredibly frustrating.

The front desk personnel demonstrate a complete lack of professionalism and helpfulness, making it impossible to schedule an appointment. Their attitude suggests a total disregard for patient needs,..

I attempted to schedule an appointment by explaining my issue, but the receptionist abruptly terminated the call without even listening. The staff demonstrated extreme unprofessionalism. The service..

The reception team is unhelpful and difficult to contact, with a notably poor attitude. For the past couple of years, I've been unable to secure an appointment, forcing me to repeatedly seek out..

Absolutely dreadful customer service. I've been attempting to secure an urgent medical consultation for four consecutive days, and it seems they deliberately keep their phone lines inactive during..