EK

Emil K. 4 years ago • From Google

Rating

Bad

Terrible service behind the friendly medical facade

After being registered with this medical practice for more than 8 years, I'm compelled to share my frustration. While the medical staff - doctors and nurses - are genuinely compassionate, the receptionists create an impenetrable wall of bureaucratic indifference. Getting an appointment has been an ongoing challenge for years, and during the pandemic, it became virtually impossible. There's a clear disconnect between patients seeking care and the wonderful healthcare professionals, with receptionists and management acting as an obstructive barrier. I cannot recommend this practice. Most recently, after moving just a single mile away, I was rudely informed that I must change GP immediately or risk being deregistered - all communicated in an unnecessarily aggressive manner. Rest assured, I will gladly transition to another practice once we've navigated our current health concerns, somehow managing despite these obstacles. :(

Other reviews for Hillview Surgery