AS

Asdaq S. 3 years ago • From Google

Rating

Bad

Terrible service blocking my medical record transfer

An absolute disaster. I'm desperately attempting to switch to private healthcare, yet they're making this process incredibly difficult. I submitted an e-consult to obtain my medical records for my insurer before February 24th. After two weeks of complete silence, I was forced to call and was informed I must have a conversation before they'll release my records. They never proactively communicated this requirement; I had to initiate contact. Moreover, they've scheduled an appointment for next Wednesday just to discuss releasing my records. Bizarrely, when my partner inquired about her records, they emailed them within 48 hours. Due to this GP's incompetence, my private healthcare coverage remains suspended until I receive these records. Additionally, they've missed two scheduled phone call appointments. When I followed up about the missed calls, they falsely claimed they called and no one answered - which is completely untrue. This further validates my decision to leave this practice, which has dramatically deteriorated from its previous standards. I'm now forced to wait until next week just to have a conversation about obtaining my records so I can finally sever ties with this surgery. The administrative staff show zero empathy, with nurses seemingly the only competent professionals here. All existing reviews consistently confirm this practice is well below acceptable standards. PLEASE, I'M TRYING TO LEAVE!

Other reviews for Leyton Healthcare