Leyton Healthcare
Asdaq S. 3 years ago • From Google
Bad
Terrible service blocking my medical record transfer
An absolute disaster. I'm desperately attempting to switch to private healthcare, yet they're making this process incredibly difficult. I submitted an e-consult to obtain my medical records for my insurer before February 24th. After two weeks of complete silence, I was forced to call and was informed I must have a conversation before they'll release my records. They never proactively communicated this requirement; I had to initiate contact. Moreover, they've scheduled an appointment for next Wednesday just to discuss releasing my records. Bizarrely, when my partner inquired about her records, they emailed them within 48 hours. Due to this GP's incompetence, my private healthcare coverage remains suspended until I receive these records. Additionally, they've missed two scheduled phone call appointments. When I followed up about the missed calls, they falsely claimed they called and no one answered - which is completely untrue. This further validates my decision to leave this practice, which has dramatically deteriorated from its previous standards. I'm now forced to wait until next week just to have a conversation about obtaining my records so I can finally sever ties with this surgery. The administrative staff show zero empathy, with nurses seemingly the only competent professionals here. All existing reviews consistently confirm this practice is well below acceptable standards. PLEASE, I'M TRYING TO LEAVE!
The staff went above and beyond, delivering exceptional customer support with their warm and accommodating approach. I would absolutely endorse this service to anyone seeking top-notch assistance.
Leyton Healthcare
Crackn B.
Who employs these receptionists? They are absolutely disrespectful and appalling in how they communicate with vulnerable patients! I am deeply offended by the way they spoke to my mother on the..
Leyton Healthcare
Mirko R.
Do yourself a favor and steer clear of this service if you're unwell - it will only exacerbate your condition Better to contact 111, as that's the sole piece of advice the receptionists seem capable..
Leyton Healthcare
Rishindha B.
Absolutely terrible service, complete incompetence from start to finish. These people clearly have no idea how to handle their business, and it resulted in an utterly disappointing encounter.
Leyton Healthcare
jose r.
I'm grudgingly giving 1 star only because the receptionist has slightly improved from previous interactions. Getting medical care here is impossible - I was forced to see a nurse months ago due to..
Leyton Healthcare
Olga T.
An absolutely dreadful ordeal. Even if you're on your deathbed, they'll refuse to schedule you for an immediate consultation. Perhaps a week down the line, they might accommodate you. I wouldn't..
Leyton Healthcare
Wasim K.
Truly, this medical practice's reception team is absolutely dreadful. Their behavior is completely unprofessional and discourteous. I spent an exhausting three hours struggling to navigate the..
Leyton Healthcare
Sebastian B.
The front desk staff were incredibly friendly and went out of their way to assist me.
Leyton Healthcare
Sim Z.
This concerns an interaction with a staff member named Kay. My young adult family member, whom I'll refer to as T, called to inquire about a standard medical service procedure. During her call, the..
Leyton Healthcare
Florin S.
Front desk staff display a complete lack of professionalism and demonstrate extremely discourteous behavior
Leyton Healthcare
Rrozana M.
Getting an appointment with a GP feels like a game of chance, and if you manage to secure one, consider yourself fortunate. The nurses are similarly hit-or-miss. But the receptionists? They've..
Leyton Healthcare
Lavinia A.
My interaction with the receptionist was extremely unsatisfactory. I called to discuss a matter concerning my daughter and explained the situation to her. She responded dismissively, saying "okay,..
Leyton Healthcare
jaycee M.
I've been a patient at this medical practice since the beginning, and since the Covid-19 pandemic, I haven't been able to see a general practitioner in person. Even obtaining an online consultation..
Leyton Healthcare
Franco R.
This place deserves less than zero stars! The staff are incredibly incompetent.. they'd watch you die right in front of them without lifting a finger, just staring blankly like some brain-dead..
Leyton Healthcare
Manuel S.
Absolute rock bottom service. This place is hands down the most incompetent establishment I've ever encountered. Total disaster from start to finish.
Leyton Healthcare
Louisa P.
I don't have any issues with the medical practice's actual services, but I was unable to attend my scheduled appointment due to transportation challenges. The main frustration stems from the absence..
Leyton Healthcare
Mina H.
I'm truly delighted with this medical practice. I recognize that the front desk staff face challenging work, and while I occasionally feel irritated, they consistently demonstrate remarkable..
Leyton Healthcare
muhammad k.
It appears that the front desk staff are engaged in an unspoken contest to determine who can be the most discourteous to patients, whether through phone interactions or face-to-face encounters...
Leyton Healthcare
ahmed t.
The staff at the front desk were incredibly supportive when we encountered an issue with our prescription. They promptly reached out to the physician, who helped resolve the matter, and we..
Leyton Healthcare
Charlene C.
The reception is absolutely dreadful, and today marks my breaking point with this practice. The phone staff are condescending and unhelpful. I acknowledge missing a telephone appointment was my..
Leyton Healthcare
Elzbieta W.