SZ

S Z. 2 years ago • From Google

Rating

Bad

Terrible service blocking patient from urgent medical care

The absolute most frustrating medical practice to deal with. I've repeatedly attempted to schedule a consultation, but the front desk staff consistently blocks my access to a physician. They persistently suggest going to the pharmacy, even though the pharmacist has explicitly stated I urgently need to see my GP. I've been struggling with this for a week, and the receptionist is incredibly discourteous, hanging up on me after I waited an hour on the phone. I'm absolutely switching healthcare providers. I'm certain they'll be delighted when patients start leaving, as they'll have reduced administrative workload - which seems to be exactly what they desire. They desperately need to overhaul their reception team, or this medical practice will inevitably collapse in the near future.

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