T2

The 2. 2 years ago • From Google

Rating

Bad

Terrible service causing immense patient frustration

Completely ineffective! Shut it down immediately!!! Phone access is impossible. I've been "first in line" for three-quarters of an hour! Unacceptable! They still refuse to schedule appointments. Patients must call on the day, despite GP guidance against this practice! COVID restrictions are over! Why maintain these ineffective policies that create immense patient stress and frustration? Their actions are potentially illegal! I contacted 111, who confirmed the GP must see me after receiving their system notification. Yet, when I finally reached the surgery the following day and explained my critically ill son (under 5!) is seriously unwell, they responded with total indifference! Claiming no appointments are available and dismissively suggesting A&E! The legislation clearly states: 'Patients contacting their practice online or by phone should understand same-day query management, avoiding callbacks. Urgent needs require immediate assessment and same-day appointments. Non-urgent cases must receive appointments within two weeks, or be directed to NHS 111 or local pharmacies'! Their conduct is blatantly unlawful, and I will absolutely file a formal complaint against this surgery!

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