The Ashcroft Practice
Heena J. 2 years ago • From Google
Bad
Terrible service causing patient stress and potential health risks
During a short trip, my father accidentally left his crucial medications at home. We asked Dr. Bath to provide a new prescription on Thursday afternoon so we could collect his medicines from a local pharmacy. Dr. Bath assured us it would be simple - just contact reception with pharmacy details, and he'd handle everything. However, come Friday morning, we spent nearly two hours at the Norfolk pharmacy sorting out complications. When we called Dr. Bath's reception from the chemist, the prescription wasn't ready. The receptionist spoke with the pharmacy staff and said Dr. Bath would sign off the prescription that evening. This morning receptionist was genuinely supportive and understanding. Around 5 PM, a staff member named Sheila called and was extremely unhelpful and dismissive. She abruptly hung up mid-conversation while my mother was still explaining our situation, insisting we could collect prescriptions on Monday, despite knowing we were returning to Luton on Sunday. She was completely uncooperative and refused to listen. When we explained we had already discussed everything with the morning reception, Sheila claimed she was unfamiliar with the procedure. The stress severely impacted my father, a vulnerable patient. He experienced a seizure, was shaking with anxiety, and felt extremely unwell. Their mishandling caused significant distress throughout the weekend. I would give 0 stars if possible.
I find it frustrating that the receptionists at this GP practice seem to be acting beyond their role, attempting to diagnose and redirect patients without proper medical expertise. When I requested..
The Ashcroft Practice
Sharon G.
Extremely welcoming and pleasant
The Ashcroft Practice
Richard B.
Advising my elderly mother to manually reposition her hernia and dismissing any further medical intervention, thereby condemning her to prolonged suffering, is absolutely unacceptable medical..
The Ashcroft Practice
Alina M.
I adore my physician. He's incredibly kind and compassionate. I'm equally fond of the nursing staff. They've consistently been wonderful to me, always providing candid and straightforward..
The Ashcroft Practice
Heena J.
During a short trip, my father accidentally left his crucial medications at home. We asked Dr. Bath to provide a new prescription on Thursday afternoon so we could collect his medicines from a..
The Ashcroft Practice
Linda M.
Every single employee and healthcare provider here is absolutely exceptional.
The Ashcroft Practice
jade m.
I'm composing this review to highlight a specific concern. Throughout my lengthy history with this practice, I've consistently experienced prompt, compassionate, and efficient..
The Ashcroft Practice
amira a.
The entire staff demonstrates a complete lack of professionalism and provides zero constructive assistance. They consistently derail your experience with irrelevant and pointless interactions. If..
The Ashcroft Practice
Tim P.
I'm unable to secure a doctor's appointment due to the constant "Covid" excuse used by everyone! After suffering a stroke in December (which might have been less severe if I'd seen my doctor..
The Ashcroft Practice
Anas C.
Discourteous staff. When attempting to schedule post-operative follow-ups, the representative was dismissive and showed no genuine interest in my concerns. Basic politeness and compassion are free,..
The Ashcroft Practice
IK I.
The front desk staff displays an extremely discourteous and unwelcoming demeanor.
The Ashcroft Practice
Film, P.
Dr. Patel's practice is hands down the most exceptional medical clinic I've encountered in two decades in Luton. Their approach to patient care is remarkably efficient and genuinely compassionate..
The Ashcroft Practice
Ann S.
I'd rate this more than 5 stars if I could! For over three decades, I've been fortunate to be a patient at this clinic with Dr. Bath. Throughout these years, my entire family has experienced..
The Ashcroft Practice
rahala m.
I'm obligated to provide a rating to submit this review. The physician is excellent, but the administrative staff, particularly the managers in the upper offices, are utterly incompetent..
The Ashcroft Practice
B B.
From our encounters, the entire team—from receptionists to general practice managers and Dr Bath—appears completely neglectful. It seems they are deliberately structured to provide an utterly..
The Ashcroft Practice
Lala L.
Sadly, I find this product utterly ineffective when addressing critical health conditions, leaving me thoroughly let down.
The Ashcroft Practice
Mark S.
After two years with this medical practice, I've yet to encounter Dr. Bath. They completely disregarded my health concerns, failed to discuss my blood pressure readings, and overlooked an infection..
The Ashcroft Practice
Barry R.
Dr Bath has been an outstanding general practitioner, and his team has been equally supportive. He was particularly compassionate during my father's passing four years ago, visiting him before his..
The Ashcroft Practice
J T.
The physicians and practice nurse are top-notch. The reception team is extremely thoughtful and accommodating. However, the administrative staff fall short of expectations. They are slow to process..
The Ashcroft Practice
Supha S.
Scheduled a consultation with my physician last week, and they were supposed to contact me this morning, but radio silence. It's becoming clear that this medical practice is deteriorating, and I'm..
The Ashcroft Practice
vasile p.