The Ashcroft Practice
HJ
Heena J. one year ago • From Google
Bad
During a short trip, my father accidentally left his crucial medications at home. We asked Dr. Bath to provide a new prescription on Thursday afternoon so we could collect his medicines from a local pharmacy. Dr. Bath assured us it would be simple - just contact reception with pharmacy details, and he'd handle everything. However, come Friday morning, we spent nearly two hours at the Norfolk pharmacy sorting out complications. When we called Dr. Bath's reception from the chemist, the prescription wasn't ready. The receptionist spoke with the pharmacy staff and said Dr. Bath would sign off the prescription that evening. This morning receptionist was genuinely supportive and understanding. Around 5 PM, a staff member named Sheila called and was extremely unhelpful and dismissive. She abruptly hung up mid-conversation while my mother was still explaining our situation, insisting we could collect prescriptions on Monday, despite knowing we were returning to Luton on Sunday. She was completely uncooperative and refused to listen. When we explained we had already discussed everything with the morning reception, Sheila claimed she was unfamiliar with the procedure. The stress severely impacted my father, a vulnerable patient. He experienced a seizure, was shaking with anxiety, and felt extremely unwell. Their mishandling caused significant distress throughout the weekend. I would give 0 stars if possible.
Rhea L.