The Ashcroft Practice
Heena J. one year ago • From Google
Bad
Terrible service causing patient stress and potential health risks
During a short trip, my father accidentally left his crucial medications at home. We asked Dr. Bath to provide a new prescription on Thursday afternoon so we could collect his medicines from a local pharmacy. Dr. Bath assured us it would be simple - just contact reception with pharmacy details, and he'd handle everything. However, come Friday morning, we spent nearly two hours at the Norfolk pharmacy sorting out complications. When we called Dr. Bath's reception from the chemist, the prescription wasn't ready. The receptionist spoke with the pharmacy staff and said Dr. Bath would sign off the prescription that evening. This morning receptionist was genuinely supportive and understanding. Around 5 PM, a staff member named Sheila called and was extremely unhelpful and dismissive. She abruptly hung up mid-conversation while my mother was still explaining our situation, insisting we could collect prescriptions on Monday, despite knowing we were returning to Luton on Sunday. She was completely uncooperative and refused to listen. When we explained we had already discussed everything with the morning reception, Sheila claimed she was unfamiliar with the procedure. The stress severely impacted my father, a vulnerable patient. He experienced a seizure, was shaking with anxiety, and felt extremely unwell. Their mishandling caused significant distress throughout the weekend. I would give 0 stars if possible.
Dr. Sheikh was exceptional during my daughter's checkup, offering great assistance with a calm demeanor and a touch of humor that made the entire visit incredibly pleasant. Undoubtedly, he ranks..
The Ashcroft Practice
Robert F.
Swift and seamless scheduling that exceeds expectations
The Ashcroft Practice
Zeeshan K.
I recently encountered a deeply unsatisfactory experience at this medical practice that left me thoroughly disheartened. From my initial arrival, navigating the reception area proved to be an..
The Ashcroft Practice
Heena J.
During a short trip, my father accidentally left his crucial medications at home. We asked Dr. Bath to provide a new prescription on Thursday afternoon so we could collect his medicines from a..
The Ashcroft Practice
vasile p.
I find it frustrating that the receptionists at this GP practice seem to be acting beyond their role, attempting to diagnose and redirect patients without proper medical expertise. When I requested..
The Ashcroft Practice
amira a.
The entire staff demonstrates a complete lack of professionalism and provides zero constructive assistance. They consistently derail your experience with irrelevant and pointless interactions. If..
The Ashcroft Practice
Supha S.
Scheduled a consultation with my physician last week, and they were supposed to contact me this morning, but radio silence. It's becoming clear that this medical practice is deteriorating, and I'm..
The Ashcroft Practice
Kateline R.
I reached out nearly two months back, and the representative advised me to reconnect on August 25th. I diligently marked this date in my calendar. When I called today, I was abruptly dismissed...
The Ashcroft Practice
Kevo C.
Consistently top-notch customer support 👍
The Ashcroft Practice
jade m.
I'm composing this review to highlight a specific concern. Throughout my lengthy history with this practice, I've consistently experienced prompt, compassionate, and efficient..
The Ashcroft Practice
David E.
An incredibly supportive medical team that goes above and beyond to provide exceptional care and assistance.
The Ashcroft Practice
Anas C.
Discourteous staff. When attempting to schedule post-operative follow-ups, the representative was dismissive and showed no genuine interest in my concerns. Basic politeness and compassion are free,..
The Ashcroft Practice
Barbara H.
The entire team exhibits a welcoming and accessible demeanor. The nursing staff is exceptional, helping patients feel comfortable and relaxed. Dr. Bath stands out as a top-tier professional,..
The Ashcroft Practice
Kevin D.
Dr. Bath exemplifies the quintessential family physician: accessible, trustworthy, compassionate, and embodying all the qualities one hopes to find in a healthcare provider. Unlike many practices..
The Ashcroft Practice
Usman A.
Friendly personnel. Scheduling is typically convenient. Dr Bath and the nursing staff are highly competent. The sole suggestion would be more precise timing for consultations, though delays are..
The Ashcroft Practice
jamoix j.
Truly outstanding medical center. I'm incredibly fortunate to receive such exceptional care and assistance from this fantastic group of healthcare professionals.
The Ashcroft Practice
IK I.
The front desk staff displays an extremely discourteous and unwelcoming demeanor.
The Ashcroft Practice
Ali A.
Today, I attempted to register my wife and two daughters, only to encounter an incredibly hostile environment and disrespectful treatment from staff members, ranging from the reception desk to the..
The Ashcroft Practice
Ayesha A.
I can confidently state that this is an exceptional general practice. The staff are welcoming and the nurses demonstrate genuine compassion. Having been a patient since 2012, I have experienced..
The Ashcroft Practice
Rhea L.
I'd strongly advise exercising caution with this pharmacy. The health care advisor demonstrated a clear lack of professional competence and displayed an unhelpful, condescending attitude when I..
The Ashcroft Practice
Kiren K.