AE

Anastasia E. one year ago • From Google

Rating

Bad

Terrible service causing suffering for my sick child

Keep toying with people's lives, especially vulnerable children. This is an absolutely unacceptable situation that the healthcare provider must be shut down by authorities. First off, they're complete liars - I experienced an emergency on Friday regarding my son's medical condition, and after consulting 111, they sent a referral. I called them back, only to be left on hold for an hour, where they claimed they were fully booked and told me to call later. Upon calling again, they outright rejected my appointment. Incredibly, they even suggested I come on Saturday when they were closed - absolutely ridiculous! I spent yesterday making over 50 futile phone calls! The reception staff deserve to be terminated, as they consistently lie and distort information. The receptionist showed zero commitment to their job, forcing patients to become aggressive during phone interactions. They handed me a blood test form without any explanation of subsequent steps. It's impossible to convey how poorly they perform their professional duties. Other reviews accurately reflect this experience. My child has been suffering for eight days with unexplained diarrhoea, yet no investigation has been conducted, and no priority was given despite potential underlying health risks. They demonstrated complete indifference to our situation.

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