SH

Sonya H. 4 years ago • From Google

Rating

Poor

Terrible service despite great doctors at this practice

Booking an appointment is a nightmare - only same-day slots are available, and you must start calling at 8am, but the line is constantly busy, requiring over 50 attempts to connect. While the doctors themselves are excellent, the administrative services are terrible. The management's handling is appalling: they registered my newborn and then abruptly refused to see her, claiming we're outside their catchment area, despite being just 0.9 miles away. This forced me to transfer my entire family to a new practice a mile distant, after we'd been loyal patients at this surgery for more than 15 years.

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