Tower House Surgery
Shajnah F. one year ago • From Google
Bad
Terrible service destroyed my newborn's healthcare journey
NEGLECTED MY NEWBORN An absolutely horrendous experience, I'd rate zero stars if possible. AVOID AT ALL COSTS. During my temporary stay, I tried registering my newborn and submitted the form immediately. I sought an urgent appointment, but they insisted I could only book via phone (despite being present in person). They promised to notify me after registration, claiming it would take a week. After two weeks with no response, I called repeatedly. Each time, they promised callbacks or letters that never materialized. When my baby became unwell, they redirected me to Slough hospital, forcing me to spend £48 on an Uber. Hospital doctors criticized me for delayed vaccines and unnecessarily referred me to A&E. My baby's 6-8 week check was supposedly confirmed for 7th November via text. I traveled back specifically for this appointment, only to be told no booking existed. Her 8-week vaccine was eventually scheduled for 2nd December, which would actually make her 15 weeks old. When I explained I'd be 15 minutes late from London, they deregistered me without warning, cancelling my crucial vaccine appointments. Despite typically making patients wait 30 minutes, they showed zero flexibility. The staff were INCREDIBLY RUDE! Completely DISAPPOINTED! Absolutely NO COMPASSION WHATSOEVER!!!
Attempting to schedule an appointment has been incredibly frustrating. I've been trying to reach them for a full week, and their automated system keeps telling me they're occupied and to call back..
Tower House Surgery
Carolina C.
If I could give a negative rating, I absolutely would! GPS services are subpar in general, but you are HORRENDOUS! Terrible communication, discourteous staff, and constant misinformation. Scheduled..
Tower House Surgery
Jake O.
Impossible to secure a pediatric consultation for my week-old infant. Grateful for private medical services. The National Health Service needs complete dismantling.
Tower House Surgery
Bethany R.
I recently became a patient here about two weeks ago since I'm new to the neighborhood. My sole purpose was to obtain a medical certificate for work due to pregnancy-related health issues, and the..
Tower House Surgery
Melanie P.
I recently experienced some health issues that were promptly handled, with my prescription ready in just 3 hours, blood tests completed within a week, and results quickly available. During my..
Tower House Surgery
Nasim B.
Absolutely unbelievable... I'm at a loss for words... How can this level of service be considered acceptable? When I'm dealing with my health issues and need a medical appointment, it's an..
Tower House Surgery
Ingrid H.
This general practitioner is absolutely terrible, my spouse suffers from multiple sclerosis and requires his essential medication. He submitted the necessary paperwork over a week ago, and they..
Tower House Surgery
Emily a.
The medical staff here are exceptionally warm and compassionate, and my interactions have consistently been outstanding, with me always feeling truly heard and genuinely supported throughout my care.
Tower House Surgery
Javier P.
I consistently experience excellent service from this team. A heartfelt thanks to Dr Dallimore for her prompt assistance and helpfulness! Continue maintaining your outstanding performance.
Tower House Surgery
Holly H.
Attended the six-week postpartum appointment with my infant. The self-check-in process was smooth and user-friendly, and we were called back promptly. A big thank you to Dr. G Rowland for being..
Tower House Surgery
Zak A.
This horrendous medical procedure persists in its terrible existence. I genuinely feel that even a 1-star rating is far too generous.
Tower House Surgery
Oyedoyin O.
Throughout the past decade, my family and I have maintained a predominantly satisfactory relationship with Tower House Surgery. Naturally, no healthcare provider is without flaws. Take, for example,..
Tower House Surgery
roy s.
I've been attempting to track down a prescription, checking both pharmacies with no success. I tried contacting the medical practice twice, and the last time I was first in line, waited 20 minutes,..
Tower House Surgery
Shameen J.
I deeply respect and appreciate the NHS - and for the most part, Tower House Surgery have been supportive towards me. The medical staff are excellent. However, I find the 8am or 2pm call system..
Tower House Surgery
Ann W.
Speedy service, minimal wait time.
Tower House Surgery
rani r.
For 35 years, I've been a patient at this practice, but in the last three years, it has deteriorated dramatically. I tried calling at 8 am precisely, and no one answered; the surgery was closed...
Tower House Surgery
Beata J.
This medical practice is absolutely dreadful! They demonstrate zero regard for patient welfare! Scheduling an appointment seems impossible, and the front desk personnel are consistently rude and..
Tower House Surgery
Saiqa K.
This medical practice has devolved into a complete farce! Ring them early in the morning...zero available slots...call back in the afternoon...still no appointments! What's the purpose of having..
Tower House Surgery
Stuart O.
This medical facility is incredibly challenging to schedule with, constantly depleting their medication supply and unable to replenish until consulting a physician. The waiting period stretches to..
Tower House Surgery
Barry (.
I recognize that this medical practice, like many others, has been operating under significant strain since the pandemic However, I want to acknowledge that Dr. Annetts and her colleagues have..
Tower House Surgery
andreea i.