JS

Jodie S. 8 years ago • From Google

Rating

Bad

Terrible service destroying mental health support needs

I am utterly dismayed by the abysmal service I encountered today. Since 8am, I've been consistently informed that no appointments are available, a response I've heard throughout the entire week. Struggling with anxiety and depression, even getting out of bed has become an insurmountable challenge, especially given the current weather conditions. When I asked the receptionist what steps I should take, given my inability to wait until Monday for another dismissal, she claimed ignorance and suggested I call back then. After contacting 111, they informed me a 24-hour notice had been sent for an urgent consultation. I subsequently called back, and was assured someone would arrange an emergency appointment. At 11am, I followed up, verified my details, and received the same promise. Repeating this at 1pm, I was told the doctor was too busy to call but advised to stay near my phone. Another number check confirmed my contact information. By 4pm, I was informed they had the wrong number and had no remaining appointments for the day, despite having emergency weekend slots now fully booked. I will definitely be changing healthcare providers, as it's clear mental health is not a priority for this practice.

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