DD

David D. one year ago • From Google

Rating

Bad

Terrible service destroys once-great healthcare experience

The recent updates have made scheduling an appointment incredibly challenging for those with daytime work commitments. Previously, booking was simple and accessible online at any time. Now, they've created a process that seems intentionally difficult, even going so far as to deny routine medication refills without an actual consultation. What was once a smooth, patient-friendly service has devolved into a stressful ordeal that feels more like mental harassment than healthcare. One year on, it's deeply disappointing to see that patient feedback continues to be ignored. Instead of addressing genuine concerns, you've implemented dysfunctional systems that serve no practical purpose. Your communication appears disingenuous, with responses that seem crafted purely for public perception rather than reflecting any real commitment to patient care.

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