Wells Park Practice
WP
We P. 2 years ago • From Google
Bad
I tried scheduling an appointment, and the process was incredibly frustrating. After waiting 10-20 minutes, I received a text. I requested a callback after 4 pm due to work, but they called at 1 pm, which I missed. When I immediately returned the call, they promised to call back at 4 pm. By 5:30 pm, I was still waiting. Another 20-minute hold ensued, during which they falsely claimed they'd already spoken to me at 4 pm. They promised another callback within the hour, leaving me anxiously waiting by the phone for 2-3 hours, too scared to eat, use the bathroom, or leave for fear of missing their call. Ironically, one of my reasons for contacting them was mental health, and this experience significantly worsened my anxiety. Update: They never called back, despite promising to do so three times! When I contacted them again, they said they'd call the next day at 1 pm, but still haven't. I've been waiting 27 hours just to make a simple appointment! The GPs themselves are wonderful, but the administrative system is completely dysfunctional. Pre-COVID, you could book an in-person appointment at a specific time. Now? They'll call you sometime between 12 and 4 pm. How is anyone supposed to plan their day around that? This is hands-down the worst GP service I've encountered across multiple cities and countries. Their approach is borderline criminally negligent, and I wouldn't be surprised if people have genuinely suffered or died due to inability to access medical care. It's absolutely disgraceful, and their incompetence goes beyond mere inefficiency—it's fundamentally immoral.
Althea W.