BB

Bev B. 3 years ago • From Google

Rating

Bad

Terrible service drives loyal patient away forever

Despite being a long-standing patient for over two decades, I can no longer continue with this practice, despite the GP's pleasant demeanor. The administrative staff (receptionists) are absolutely terrible, displaying a complete absence of compassion and understanding. They are consistently dismissive and discourteous. At 8am, the online booking system shows no available appointments, and when you visit the surgery in person, a staff member shouts from across the room (refusing to approach the reception desk for a private conversation) and instructs you to book online. When you desperately seek an urgent face-to-face consultation due to being in pain, you are flatly told no appointments are available. Regrettably, my lack of confidence has led me to decide to leave this practice. Dr. Nathans, while you are a genuinely kind individual, you urgently need to address the issues with your front-of-house team. If you don't, you risk losing your entire patient base. Just review the feedback – the overwhelming consensus cannot be ignored!

Other reviews for Beechwood Medical Centre (Dalston)