NT

Nikki T. 5 years ago • From Google

Rating

Bad

Terrible service during pandemic for my dad

I wouldn't even award this a single star! The service is utterly useless, with staff displaying an incredibly dismissive and condescending attitude. It's clear they're exploiting the pandemic as an excuse to provide minimal effort. I absolutely cannot recommend this surgery to anyone. Anyone giving a 5-star rating is either receiving preferential treatment or works there. My visually impaired father, who isn't comfortable with computers, is being forced to order medication online. Even worse, when my sister called, they carelessly disclosed his password without verifying her identity. THEY NEED TO COMPLETELY OVERHAUL THEIR PRESCRIPTION PROCESS - TAKE IT OFFLINE AND HANDLE IT THROUGH PHONE COMMUNICATION!! They should focus on making medication access simpler, especially during these challenging times, and seriously consider hiring more competent receptionists who actually understand customer service.

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