AM

Ann-marie M. 3 years ago • From Google

Rating

Bad

Terrible service endangers patient with dismissive attitude

The GP surgery is absolutely useless. Despite 111 communicating with my daughter and submitting a report clearly stating she MUST be seen by 3.00am tomorrow, their utterly unhelpful response was to tell her to call at 8am to book an appointment. This is completely absurd, as securing a slot is purely chance, and even if successful, it would be far too late. The situation is terrifyingly unbelievable, especially considering they can brazenly disregard 111's recommendations, which are equally professional. Now she's forced to contact 111 after the surgery closes to arrange seeing their on-call doctor, resulting in yet another late-night hospital visit. These surgeries know they can simply refuse, forcing hospital staff to handle everyone since there's nowhere else to redirect patients. What, precisely, are these GPs being paid astronomical sums for??

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