JH

J H. 4 years ago • From Google

Rating

Bad

Terrible service for a worried parent's sick child

Dealing with a medical issue for my one-year-old turned into an incredibly frustrating experience. The initial phone call was met with an unhelpful and dismissive female receptionist who took an excessive amount of time to answer. At 10 am on 09/09/21, the phone queue was ridiculous. When I requested her name to file a complaint about her poor attitude, she refused to identify herself. I was flatly denied both an emergency appointment and a face-to-face consultation for my child. I was simply told I would receive a callback, which eventually came around 5 pm after waiting all day. Upon collecting the prescription, I discovered the medication dosage was inappropriate and potentially dangerous for a toddler of my son's age. The receptionist's only response was to coldly suggest I take him to the hospital. This was outrageous - unnecessarily burdening hospital resources for something that should have been easily manageable through an NHS-funded GP service. When I tried to explain that I couldn't administer the medication due to my son being bitten, and the pharmacy's refusal to dispense it, I was met with further indifference.

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