SP

Suzi P. one year ago • From Google

Rating

Bad

Terrible service for diabetic patient's urgent prescription

Utterly appalling behavior from the reception staff, particularly Lauren, who addressed me with a dismissive and uncaring attitude. As a healthcare professional, I would be absolutely mortified if any of my team treated a patient so poorly. They consistently fail to process prescriptions correctly and then inexplicably blame the patient. My son, who relies on insulin as a type 1 diabetic, was completely disregarded. I was callously told to return on Monday, despite explicitly informing them a week earlier that we would run out of medication over the weekend. It's an absolute disgrace, and I'm now compelled to seek care elsewhere. UPDATE I've since transferred to another medical practice, which is immeasurably superior. The receptionist at the Avenue location desperately needs communication skills training. The manager claimed they would investigate my complaint but never followed up, which clearly explains the staff's unprofessional conduct. If management can't be bothered to address these issues, it's no wonder the receptionists behave so inappropriately.

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