Shakespeare Road Medical Practice
KS
Kerry S. 3 years ago • From Google
Bad
I am utterly frustrated by the complete lack of support from this medical practice. Two weeks prior to taking time off work, I attempted to schedule an in-person appointment for my elderly mother, who suffers from multiple health issues, so I could accompany her. Despite numerous attempts to book a COPD review due to her progressively worsening breathing, I was repeatedly turned away with claims of no available appointments and ultimately forced to accept a phone consultation. Predictably, during the phone call, it was determined that she needs an in-person examination. However, even with the nurse's recommendation, I am still unable to secure an actual appointment - I can book for her other medical concerns, but not for her most critical health problem that cannot be adequately addressed via telephone. The receptionist displayed an astonishing level of indifference, treating me as though I were a mere inconvenience. Repeatedly citing their patient volume does nothing to address the urgent care my mother desperately needs. This practice is failing her completely. A small amount of empathy and genuine effort to resolve the issue would make an enormous difference.
sonia s.