Lea Vale Medical Practice
KG
Katherine G. 2 years ago • From Google
Bad
I had a GP return my call, but during the conversation, he seemed uncertain about my treatment approach. He claimed he would consult a colleague and call back, but never did. I was compelled to restart the entire process. Most of my day was spent on the phone, waiting for a callback. When the call finally came, the phone rang twice and disconnected before I could answer. Feeling defeated, I visited the surgery and was directed by reception to complete an online form, despite being physically present. As someone with Autism and learning differences, I requested assistance filling out the form as a reasonable adjustment, but the receptionist was dismissive and unhelpful. Disheartened, I attempted to get online help, but the line was perpetually busy. I left a message on the answering service but received no response. The online form lacked speech-to-text functionality, assuming one even had computer access. The service appears completely unsuitable for individuals with neurological disabilities. Eventually, I contacted 111 and was told a GP would call back. The next day, I received a text asking me to book an appointment. They wasted my time and potentially endangered my well-being. Frustrated with the surgery, I went to the hospital struggling with respiratory issues and difficulty breathing. After two 111 assessments, I was finally placed on a machine to help me breathe. The GP receptionist is notoriously difficult and deliberately unhelpful. I've heard multiple people mention avoiding her blonde-haired rudeness. Fortunately, the nurses are competent. In summary, services must be adaptable to individual needs. Everyone deserves quality care. Perhaps more people should file complaints with service ombudsmen to ensure businesses provide the reasonable service they're paid to deliver.
Andra V.