SS

Stokie250 S. 3 years ago • From Google

Rating

Bad

Terrible service for vulnerable elderly patients

Completely uncooperative and uninformed about legal requirements. Refused to fulfill a council tax certificate for my parents with cognitive impairments. Repeatedly disregarded my email follow-ups and then falsely stated they couldn't sign the document because I lacked a Lasting Power of Attorney. An LPA is absolutely unnecessary for signing a council-provided certificate verifying a dementia diagnosis. After residing in the community for over six decades, I was compelled to switch medical practices to obtain the required signature, which the new GP practice completed effortlessly. The receptionist's evident satisfaction in denying assistance was disgraceful... drunk on their petty authority!

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