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Samantha Y. 2 years ago • From Google

Rating

Bad

Terrible service for vulnerable patient with cancer

The front desk staff displayed an appalling lack of empathy. My mother-in-law is battling esophageal cancer, suffering from painful mouth sores and ulcers, and is currently immobilized after a fall. She completed a course of antibiotics, and her doctor advised her to contact them if her condition doesn't improve. However, the receptionist was dismissive, suggesting that an appointment might or might not be granted, depending on triage assessment. Throughout our interaction, she continuously cut me off and demonstrated an incredibly unprofessional attitude. I've never encountered such a dismal level of customer service. We remain completely in the dark about whether she'll receive a follow-up call, a home visit, or any form of medical attention. It's absolutely ridiculous.

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