T1

Tony 1. 2 years ago • From Google

Rating

Bad

Terrible service from a dysfunctional medical practice

This medical practice is a complete disappointment, requiring a comprehensive investigation and immediate staff dismissal. While it's commendable that ghost patients are being attended to, the actual paying patients are being completely neglected. The GP rating is deliberately obscured unless specifically searched, which clearly indicates their awareness of their substandard service. They're perpetually fully booked before 8AM and consistently fail to answer phone calls, instead directing patients to an online form that doesn't even function without a live link. When patients attempt to communicate via email, they're met with hostility, despite email being a designated communication channel. To any potential defensive response: the front desk staff are incompetent and should be replaced. There's absolutely no justification for having 4+ staff members for such a simple role, who seemingly spend their entire day engaging in idle conversation instead of providing proper patient support.

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