Oakwood Medical Centre
Smokey M. 3 years ago • From Google
Bad
Terrible service from a medical centre nightmare
An absolute farce of a medical centre. If this were a business, they would have collapsed financially years ago. The receptionists (who desperately need a dose of reality and seem to believe they're medical professionals), are hands-down the most brusque and discourteous individuals I've encountered in over three decades of visiting medical practices. Whether they're constrained by inadequate resources from our incompetent government or not, it's no justification for the dismissive treatment you receive each time you (eventually) connect by phone, typically after enduring a minimum 20-minute wait. One must wonder: are genuinely that many people attempting to contact the centre simultaneously, or are the staff simply failing to perform their basic receptionist responsibilities? A couple of notable bright spots are Laura, the practice manager, whom I've had the opportunity to discuss the centre's shortcomings with, and Dr Singleton, who embodies everything you'd want in a local GP - approachable, genuine, and truly attentive to patient concerns. Examining the review breakdown, it's unsurprising that 1-star ratings dominate, representing the majority among 61 posted reviews and resulting in a dismal 2.4 out of 5 rating. So many individuals cannot be mistaken across such an extended period. Serious questions must be raised about why the reception staff - the primary interface with the public they're meant to serve - remain unchallenged, which is fundamentally unacceptable.
I have nothing but high regard for this medical practice. The reception staff, nurses, and doctors have provided top-tier care and assistance. The service is truly outstanding.
Oakwood Medical Centre
J C.
Unlike the opinions of some other reviewers, I've generally had a favorable encounter with this medical practice. When I precisely communicate my appointment requirements, the reception staff have..
Oakwood Medical Centre
R C.
This medical practice boasts an exceptional staff and physician. Their recently implemented digital platform has been a game-changer, significantly more convenient than the previous telephone..
Oakwood Medical Centre
Paul C.
Having been registered with this medical practice for almost a year after relocating from Weaverham Surgery due to geographical restrictions, I can confidently share my personal perspective. As..
Oakwood Medical Centre
Dennis S.
Completely disorganized mess. As a night shift worker, by the time I wake up, all triage slots and consultations have vanished. I just approached the reception desk, where the staff member was..
Oakwood Medical Centre
Martin M.
Booking an appointment here is utterly impossible. The scheduling system makes it completely impractical for anyone with a full-time job. You're forced to call on Friday mornings and compete with..
Oakwood Medical Centre
Rebecca R.
Dr. Singleton stands out as the highlight of this medical practice, truly an exceptional physician. However, the same cannot be said for certain reception employees who come across as discourteous..
Oakwood Medical Centre
Michael W.
Welcoming personnel and a warm, inviting environment
Oakwood Medical Centre
Kohl S.
I'm absolutely frustrated beyond words! For an entire week, I've been attempting to secure a GP appointment due to potential skin cancer concerns, and I've contacted the clinic four separate times...
Oakwood Medical Centre
Aim D.
The staff at this location are completely ineffective, with several front desk employees displaying an appalling lack of professionalism and basic courtesy. Their attitude suggests total..
Oakwood Medical Centre
Jane B.
I'm thoroughly impressed by the Practice's exceptional service and responsiveness. When I called at 8:30 in the morning, the GP promptly returned my call by 11am, and I was able to secure an..
Oakwood Medical Centre
Peter W.
Biggest issue is they consistently fail to pick up calls or abruptly terminate conversations mid-dialogue
Oakwood Medical Centre
Sabrina D.
After visiting numerous general practitioner clinics, I can confidently rank this one among my top two. While securing a standard appointment might be challenging, this is a widespread issue across..
Oakwood Medical Centre
Rebe l.
Absolutely dreadful. Attempting to secure an urgent consultation leads to a frustrating phone system that's completely automated. The lines bounce you around in circles and ultimately disconnect,..
Oakwood Medical Centre
J H.
Scheduling a consultation two weeks out is completely useless. I only seek medical attention when I'm experiencing an urgent health issue. This is absolutely ridiculous.!!!!!!!!
Oakwood Medical Centre
Lucy D.
The front desk staff displayed an incredibly unpleasant and dismissive attitude. I've since switched medical providers, and the improvement is truly remarkable.
Oakwood Medical Centre
Danielle H.
I encountered significant challenges with the copper IUD, but Dr. Strefford and her staff were incredibly supportive during my moment of medical distress when my blood pressure plummeted. She..
Oakwood Medical Centre
sam w.
I've been a patient at this medical practice for nearly a quarter-century and have consistently experienced top-notch care. Every doctor I've consulted has been exceptional, supporting not just my..
Oakwood Medical Centre
Dawn G.
Utterly atrocious unless Dr Singleton happens to examine you. Dr Luty incorrectly diagnosed my skin cancer for half a decade, leaving me with a facial scar and a significant portion of my lip..
Oakwood Medical Centre
Paul C.
Steer clear of this facility if you care about your well-being. The careless management of critical data across departments is infuriating beyond words. My frustration with Oakwood knows no bounds...
Oakwood Medical Centre
Sue G.