AA

Ada A. 4 years ago • From Google

Rating

Poor

Terrible service from a once-decent medical practice

Regrettably, the quality has deteriorated. I've been with this practice for six years, and the service has significantly declined over the past two years. While most of the doctors are decent, the reception and appointment process have become extremely frustrating. One receptionist, in particular, is consistently unhelpful and makes patients feel like an inconvenience, often shifting blame for their own errors. Booking a standard appointment with your doctor now takes 2-3 weeks. For urgent same-day appointments, they don't actually let you book a slot, instead promising to call you at an unspecified time (completely unworkable for anyone employed). Even telephone consultations are handled poorly - they provide a vague 6-hour window for potentially calling, which is equally impractical for working individuals. To make matters worse, locum nurses have been incompetent, incorrectly taking blood samples, which means wasting another workday to repeat the process. I've reached my limit. I'm switching to a more professional medical practice.

Other reviews for The New Surgery