SS

Sarah S. 5 years ago • From Google

Rating

Bad

Terrible service from a once-trusted medical practice

Getting an appointment or even reaching someone by phone has become utterly ridiculous. Despite being a loyal patient for three decades, the moment you finally connect, the staff are completely incompetent. What's the point of having a general practitioner if you can't communicate with or see them? I've been attempting to contact them for a fortnight, only to be repeatedly told to try again another day because they have just one doctor available, and only at the crack of dawn. The practice manager urgently needs to address these systemic problems. If others are experiencing comparable frustrations, I strongly recommend reaching out to the practice manager and potentially escalating to the health service ombudsman.

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