Oaklands Health Centre
DE
Darren E. one year ago • From Google
Bad
Let me clarify……. During my Mallorca trip, I accidentally left my Levothyroxine at home - the first time ever in all my years of taking medication. I feel utterly foolish about this oversight. Within a couple of days of missing my tablets, I became extremely fatigued and unable to function normally. Upon arriving in Palma, I contacted the surgery and spoke with Layla, detailing my situation and exploring potential solutions. I proposed numerous approaches, including obtaining a doctor's note to verify my medical needs. However, Layla appeared poorly trained and disinterested in helping me. She directed me to use econsult, which I recognized as a dismissive tactic. The econsult promised a response before 6:30 Wednesday, but unsurprisingly, nothing materialized. Fortunately, a local pharmacy was more helpful. After showing them a picture of my tablets, they provided the necessary dosage to complete my trip safely. They understood I wasn't seeking any addictive medication. I even mentioned my status as a living kidney donor, hoping to emphasize my importance to the NHS. (This was a desperate attempt to provoke action) I stressed that maintaining my health benefits the NHS, which had invested significantly in my donor surgery. When I suggested involving the renal unit, Layla remained indifferent, consistently refusing assistance. Moreover, I've never been assigned a specific doctor at this practice - how unacceptable, especially considering the fees they collect from NHS/Government. They continue accepting patients and servicemen while maintaining abysmal Google reviews and refusing to respond to them. As someone who manages multiple large businesses, I know such incompetence would bankrupt any organization. I don't blame Layla personally, but Oaklands desperately needs to recruit and properly train front-of-house staff. I'm posting this review after twice emailing the surgery's top management and receiving zero responses.
Mark W.