EM

Elizabeth M. one year ago • From Google

Rating

Bad

Terrible service from carnon downs medical practice

Completely useless service. 111 advised me to contact this medical practice while traveling, having determined I required medical attention. They promised to send a referral within minutes. However, the Carnon Downs receptionist flatly refused and instructed me to contact my home GP, located four hours away, for a telephone consultation. My own GP confirmed this was incorrect, as 111 had specifically recommended an in-person examination. Upon calling Carnon Downs again, I encountered an extremely discourteous senior receptionist who eventually suggested I could register as a temporary patient and then return home for a phone appointment. They completely failed to understand the situation. The entire experience was utterly deplorable - if a zero-star rating were possible, I would have selected it without hesitation!

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