JS

Jay S. one year ago • From Google

Rating

Bad

Terrible service from kim at medical practice

On Friday, I called to request a repeat prescription for my asthma inhalers and spoke with KIM, who claimed she could not locate my prescription. She advised me to wait until Monday to schedule a doctor's appointment. When I explained my ongoing asthma symptoms and my heightened concern due to COVID-19, emphasizing my urgent need for inhalers, KIM responded with shocking rudeness and indifference, callously suggesting I "go to A & E!" Her lack of empathy and compassion was appalling. Despite being a patient at this practice for over 15 years, I will definitely be submitting a formal complaint. I strongly recommend patients seek care elsewhere, as there is a superior medical practice nearby. In stark contrast to KIM's behavior, Dr. Saini is an exceptional professional - polite, caring, and truly dedicated to patient welfare. Dr. Saini genuinely deserves more than 5 stars for his outstanding approach and professionalism. If only more healthcare providers demonstrated his level of compassion and commitment. Thank you, Dr. Saini, for representing the best of medical care. Kind regards.

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