JM

Jan M. 2 years ago • From Google

Rating

Bad

Terrible service from ordsall practice medical centre

I am penning this review on behalf of my sister Julie Burke. The Ordsall Practice was once outstanding but has significantly declined. Securing an urgent appointment feels like an impossible feat. Approximately two months ago, Julie arrived at the surgery when it opened, explaining her suspicion of a kidney infection, a condition she's experienced previously. She was instructed to complete an online form, but Julie clarified she lacked internet access on her phone. The Receptionist completed the form and informed Julie she would need to await a call from a Hub Doctor, with no specified timeframe. Julie waited from 8:10 am until late afternoon. The Hub Doctor requested she travel to their location near Salford Precinct. Julie explained her inability to locate the Hub and her work commitments at Manchester University, which would make attendance challenging. Julie must work to support herself, as she lives alone and receives no sick pay. Her day begins at 6 am and ends at 5 pm, relying on unreliable buses while managing mobility issues from gout and arthritis. It's utterly unacceptable that she was present at the surgery early morning but received a call only in mid-afternoon. Julie should have been examined on-site when doctors were available. Instructing her to wait for a call is completely unacceptable. Whoever designed this current system has created significant barriers, particularly for working individuals. I've reluctantly awarded one star because the rating system wouldn't allow zero. Julie insists even one star is undeserved!

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