Porter Brook Medical Centre
FG
Fahran G. 2 years ago • From Google
Bad
I've been a patient at PB for two decades, and their decline has been nothing short of astonishing. This week, I've finally decided to switch to a new medical centre due to their increasingly poor service. Their initial sign-up process was seamless, which only highlights how outdated they've become. - Booking an appointment is an exercise in frustration - Last week, I was told to wait 2.5 weeks for a phone consultation about an urgent issue that requires in-person care, which then stretched to a 2-month wait for a face-to-face appointment - Attempting to schedule care for my 7-year-old was a nightmare. They mistakenly contacted my wife, which I could overlook. But the subsequent 4-week wait was unacceptable. Only after threatening a formal complaint did I secure an appointment within 5 days - Their online booking system was a fleeting, ineffective attempt to manage overwhelming phone demand - The online callback system has failed me three consecutive times - Their phone system is abysmal, often with communication issues requiring callback (if they even bother) - The quality of care is questionable. My physiotherapy appointments were disappointingly brief - a 10-minute session involving basic movement checks that provided zero meaningful insight. Six months later, I'm no closer to understanding my condition I cannot overstate my disappointment with Porter Brook medical centre. While acknowledging NHS challenges, their incompetence is inexcusable. I'm relieved to have left and would strongly advise others to seek care elsewhere.
Chris C.