Osmaston Surgery
CC
Cla C. one year ago • From Google
Bad
I used to highly praise the reception staff, but now my opinion has changed. Diane and Sarah require training in patient communication. I previously booked a double appointment without issue, but now they demand explanations for why I need extended time, which is unnecessary. When I asked Diane about booking two close appointments, she dismissively responded, "it doesn't work like that" in a condescending manner. I attempted to book another double appointment with Sarah, who falsely claimed these are only for those needing translation. When I requested her name, she provided it and abruptly ended our conversation. The new medical staff have been problematic. Advanced Nurse Practitioner Asha Praveen was unprofessional, speaking condescendingly and controlling my care. When I requested a sick note, she curtly stated she'd only provide one month instead of two, demonstrating a clear power complex. Dr. Hina was equally unsatisfactory, burping during the consultation and interrupting me constantly. The appointment was chaotic. I was misdirected by reception, waiting 30 minutes in the wrong location despite the self-serve system indicating room 13. In the July review, I noted the receptionists remain ineffective, particularly a new young male staff member with poor communication skills. He appears confused, responds unhelpfully, and makes no effort to seek assistance. I received an appointment cancellation voicemail with no apology or rebooking support. I observed a reception staff member ignoring a soap dispenser issue, instead socializing and using her phone, which is unacceptable in a medical environment. Dr. Ahluwalia initially seemed promising, listening to my symptoms and ordering comprehensive blood tests that revealed abnormalities. However, by November, she had become typical of the surgery's staff - dismissive and unhelpful, attributing my severe back pain to weight without conducting proper investigations. Dr. Kamran stands out as exceptional. He's professional, respectful, and genuinely caring. He addresses patients formally, welcomes them warmly, and follows through on commitments. Even when busy, he remains methodical and focused. He truly deserves recognition for his outstanding medical care.
Cristina T.