St Catherines Health Centre
Lynsey S. one year ago • From Google
Bad
Terrible service from receptionists who don't care
I've been a patient at this surgery for over four decades, and I can confidently say that during the era of Dr Freeman, Dr Stokel, and Dr Coombs, the care was exceptional - doctors genuinely listened and paid attention to patients. Now, I'm baffled by the purpose of their receptionists. When you call, all they do is repeat "DO A PATCHES" without considering elderly patients who struggle with technology. The current reception staff seem disinterested in helping, constantly redirecting patients to walk-in centres or pharmacists. It's particularly frustrating when they then inappropriately respond to patch requests that shouldn't be their responsibility. Imagine wanting to consult a doctor about a personal medical issue like a boil, but feeling uncomfortable discussing it with a receptionist who just pushes you towards online patches. The whole system is appalling. This surgery should seriously consider closing down, given how impossible it is to see a doctor and how dismissive the staff are. The recent experience with my husband epitomizes their incompetence - bitten by a horsefly, he was first sent to a pharmacist who immediately referred him back to the doctors, only to be told to do online patches and then redirected to a walk-in centre. I've never encountered such a dysfunctional medical service. We will definitely be changing our GP and filing a formal complaint with the NHS ombudsman.
Wishing you a wonderful day ahead! Take care and enjoy yourself!
St Catherines Health Centre
TAP1 T.
Absolutely abysmal customer service with staff displaying complete indifference. They completely disregard the needs of a young infant and consistently fail to respond to communication. I sent an..
St Catherines Health Centre
ray w.
Every visit to this medical facility left me feeling valued and appreciated, with staff consistently demonstrating genuine care and professionalism.
St Catherines Health Centre
Mike L.
Typically, this place runs smoothly, but today demonstrated sheer ineptitude. The employees were completely preoccupied with their own conversations, completely neglecting to guide customers..
St Catherines Health Centre
Debbie E.
I accessed this GP service as a backup when my regular clinic had no available slots. The care was excellent, despite a slight delay of around 15 minutes during my visit.
St Catherines Health Centre
Anne W.
Received a phone call from Kelly regarding my COPD check-up and blood work. She thoughtfully coordinated an appointment for my husband with emphysema to be seen simultaneously by the nurse. As per..
St Catherines Health Centre
Ricky R.
An absolute nightmare of a medical practice - steer clear at all costs. Their doctors are predominantly subpar, with only a few exceptions. The overall quality of care is shockingly poor, making..
St Catherines Health Centre
Ged M.
Headquarters for Wirral Community Health and Care NHS Foundation trust. Sole surviving structures are the church and the historic lodge. Contemporary, pristine, inviting
St Catherines Health Centre
debbie m.
I recently underwent wisdom tooth extraction by Aman after avoiding dentists for nearly a quarter-century. My anxiety was through the roof walking in, but Aman and Lois, the nurse, instantly calmed..
St Catherines Health Centre
Sara C.
Absolutely appalling customer service. I utilized PATCHS to obtain a Shingles prescription, and this Julie person simply redirected me to distant walk-in centers in Wallasey or Eastham, despite a..
St Catherines Health Centre
fred j.
Attempt to visit the clinic, and if symptoms continue, go to the emergency room. Getting a timely appointment here is practically impossible - this medical practice is a complete embarrassment.
St Catherines Health Centre
Lynsey S.
I've been a patient at this surgery for over four decades, and I can confidently say that during the era of Dr Freeman, Dr Stokel, and Dr Coombs, the care was exceptional - doctors genuinely..
St Catherines Health Centre
Luis P.
The receptionist flatly denied my daughter an appointment with the general practitioner after we described her symptoms during a phone call. I'm utterly astounded that this medical practice permits..
St Catherines Health Centre
Paul J.
Absolutely! Count me in. I'm totally on board and ready to embrace every opportunity that comes my way. Saying "yes" has completely transformed my perspective and opened up a world of exciting..
St Catherines Health Centre
Harry F.
Visited the office this morning to follow up on a matter and was welcomed by Julie at the front desk. She was INCREDIBLY friendly, EXCEPTIONALLY understanding, and TREMENDOUSLY supportive !!! I'd..
St Catherines Health Centre
janet w.
I approached the help desk seeking assistance and inquired about a department. Several staff members were present, and when I mentioned my hearing difficulty, one employee found it entertaining to..
St Catherines Health Centre
Selma R.
I've been struggling to secure a medical consultation for weeks: St Cath's patients previously had to phone at 8am, enduring lengthy queues with slim chances of same-day booking, which completely..
St Catherines Health Centre
Nicky T.
Convenient and spacious parking area, exactly what I was looking for. Easy to navigate and plenty of room for my vehicle.
St Catherines Health Centre
Adz Z.
After battling chronic discomfort for years, I finally get a referral to this place, only to be dismissed with a few basic stretching recommendations. Did they really think I hadn't already tried..
St Catherines Health Centre
Pixie P.
Charming employees throughout the premises, yet the front desk personnel on the ground level are exceptionally hostile. Attempting to schedule a doctor's appointment becomes a daunting and..
St Catherines Health Centre
Riyadh C.