YK

Yasmin K. 4 years ago • From Google

Rating

Bad

Terrible service from rude and unprofessional receptionist

Utterly repulsive, I wouldn't even award a single star. The same receptionist that others have previously criticized is damaging Mount Chambers' reputation! Her behavior is extremely unprofessional! She made unwarranted claims about my medical condition without any medical expertise, dismissing my concerns as non-urgent despite the issue persisting since August! I'm baffled by her baseless assumptions - she's clearly unqualified to determine medical urgency! Today, she aggressively yelled at me to stop shouting, stating the nurse will decide whether to see me or not - how incredibly disrespectful! I've encountered this exact same problem with this receptionist before! I've submitted a formal complaint, and after a decade, absolutely nothing has changed. I ended the phone call in tears, feeling even more distressed about my ongoing hair loss. When I called 111 who initially referred me, she contradicted their policy. I was originally told I'd be seen in 3 days, but she provided conflicting information. Thankfully, Claire the nurse has been exceptionally supportive and helpful throughout this frustrating process.

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