CC

Claudia C. 7 years ago • From Google

Rating

Bad

Terrible service from rude and unprofessional staff

I visited the clinic to schedule an appointment, extremely ill (two-day fever, voiceless, experiencing vomiting and diarrhea), and encountered a receptionist who was discourteous and unprofessional. When I challenged her rudeness, she loudly proclaimed in the reception area, 'I cannot deal with this woman', refusing to book my appointment. Another staff member stepped forward to assist and provided me with some forms to complete. Upon returning to the GP, the same receptionist who previously refused to help me now greeted me with an exaggerated, insincere smile and mocking laughter, shouting 'can I help you?' The entire interaction felt surreal and borderline unstable. I have never felt such profound shame in being human. Philosophers and thinkers have long explored 'the human condition', attempting to understand how seemingly decent individuals can display such profound contempt, aggression, and emotional cruelty. Our species seems destined for failure unless we can establish a fundamental level of respect, compassion, and understanding in our most basic interactions. My encounter with the Stamford Hill Practice receptionist has left me with an overwhelming sense of despair and a deep, visceral disgust with humanity.

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