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Hasinah A. 2 years ago • From Google

Rating

Bad

Terrible service from rude medical receptionist

Utterly unacceptable! My elderly mother has been waiting endlessly to get her B-12 injection appointment, only to receive a sudden cancellation call with zero explanation. No details about why the appointment was cancelled or when it might be rescheduled were provided. When I attempted to get clarity by calling the surgery, I encountered Becky, the receptionist, who was incredibly unhelpful and appeared thoroughly annoyed at having to do her job. Her attitude was completely unprofessional. This is evidently a recurring issue with their front desk staff. To the medical practice's reception team - Please learn how to communicate effectively and courteously. Regards!

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