KB

Katy B. 4 years ago • From Google

Rating

Bad

Terrible service from rude receptionist and doctors

After relocating from Surrey to Essex two years ago, I've only had the misfortune of dealing with this abysmal medical practice recently. The receptionist, Helen, is hands-down the most discourteous, callous, and unprofessional staff member I've ever encountered. The doctors prescribed an insufficient antibiotic treatment that predictably caused my condition to recur. I was experiencing excruciating pain, but Helen had already arbitrarily decided I didn't require any medical attention, despite the potentially life-threatening nature of my recurring issue. She point-blank refused to provide information about when my prescription would be available at the pharmacy. This mirrors a previous incident where I was told to collect an urgent prescription after 3pm, but upon arriving (after painfully stopping multiple times en route), I discovered no prescription was ready. I was forced to call the surgery from the town center, weeping in agony, only to learn the doctor hadn't yet approved the script. Today, it took nearly 8 hours for the surgery to process an urgent prescription, during which I suffered intense pain - yet Helen had the audacity to imply I was interrupting her lunch by repeatedly contacting her. Never in my life have I been treated with such utter disrespect, and I will absolutely be filing a formal complaint about this woman. If possible, I would rate this surgery zero stars.

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