SK

Shuja K. 6 years ago • From Google

Rating

Bad

Terrible service from rude receptionist at surgery

This is now the second instance where a receptionist, either RUMA or ROMA, has been disrespectful to my wife. While we overlooked the first occurrence, we cannot continue to accept such treatment. Her conduct is unprofessional, hostile, and demonstrates a complete unsuitability for her role. She caused significant distress to my wife by aggressively yelling and dismissively ordering her to leave the premises as if she were a criminal. My wife had simply entered the surgery through open doors to register our child, especially since conditions have been somewhat relaxed, and was previously informed by the same receptionist during last week's form collection that they would be open from Monday. The surgery must address her inappropriate behavior, and if she continues to treat any of my family members in this manner, I will escalate beyond a Google review and contact our local MP and NHS England to demand action. Fortunately, Nausheen (seemingly the manager) intervened and graciously apologized for her staff member's conduct - for which I am genuinely appreciative - and helped us register our child in a warm and considerate manner.

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