The Village Surgery
SK
Sophie K. 4 years ago • From Google
Bad
This marks my second instance of submitting a 1-star review and only the second time I've interacted with this practice in numerous years. I endured the standard month-long wait for a brief 10-minute telephone consultation to receive results (which were entirely normal and could have easily been communicated by someone other than a doctor, potentially avoiding such a lengthy waiting period). During a mere 2 minutes and 17 seconds, the doctor attempted to hastily conclude our call. When I tried to discuss another minor health concern, Dr Hesterman informed me there were numerous patients waiting and I'd need to schedule another appointment. I was absolutely livid, having waited so long only to be allocated less than 3 minutes of her time. I contribute approximately £480 in National Insurance monthly, rarely utilize the service, and when I do, this is the treatment received. My entire family has experienced comparable mistreatment. My mother was dismissed regarding hip surgery and ultimately paid privately. My sister was brushed aside about a cough, only to later discover she had stage 4 lymphoma cancer. I am utterly disgusted that healthcare professionals can be among the most discourteous individuals I've encountered. This surgery demonstrates a complete lack of empathy, rushing patients as if they're inconsequential. While I understand the health service is understaffed, this does not justify treating individuals so callously. These are our health and, fundamentally, our lives. Following the phone call, I commenced registration with a recommended alternative practice. I ABSOLUTELY DO NOT recommend The Village Surgery.
L K.