JB

Jasonlincoln B. 2 years ago • From Google

Rating

Bad

Terrible service from unfriendly and unhelpful staff

The receptionist's behavior today was incredibly discourteous. Initially, she claimed I didn't have an appointment because this wasn't my son's usual doctor's office, and then loudly shouted from across the room for us to sit down. After our consultation, the doctor recommended rebooking in 7 weeks, but the staff insisted they don't schedule that far in advance - apparently only acceptable if it was for me, not my son. When I inquired about collecting his prescription, I was abruptly told we couldn't obtain it here since we weren't regular patients. The entire service was shockingly unprofessional, especially given that the office wasn't even busy. I'm bewildered by the hostile treatment simply because we weren't their typical patients. Truly disappointing. The only positive was that the doctor was excellent with my child.

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