The Ashcroft Practice
Rahala M. 7 years ago • From Google
Bad
Terrible service from unhelpful and incompetent staff
I'm obligated to provide a rating to submit this review. The physician is excellent, but the administrative staff, particularly the managers in the upper offices, are utterly incompetent bureaucrats. On two separate instances (one for myself and another for my husband), we submitted vaccination requests mandated by the hospital, physically delivering copies to reception THREE times over three consecutive weeks. After exhausting every communication method - emailing, faxing, and phone calls - they completely ignored our requests. I was ultimately compelled to seek private healthcare due to time-sensitive treatment requirements. The practice manager's dismissive response was, "I'll address it when I'm ready, and anything could happen to me, so I can't commit to a timeline." Her most recent retort was a callous "If you're dissatisfied, find another provider." It's a disgraceful service, made worse by their awareness that patients have no alternative due to geographical constraints. Their professionalism is non-existent.
I find it frustrating that the receptionists at this GP practice seem to be acting beyond their role, attempting to diagnose and redirect patients without proper medical expertise. When I requested..
The Ashcroft Practice
Sharon G.
Extremely welcoming and pleasant
The Ashcroft Practice
Richard B.
Advising my elderly mother to manually reposition her hernia and dismissing any further medical intervention, thereby condemning her to prolonged suffering, is absolutely unacceptable medical..
The Ashcroft Practice
Alina M.
I adore my physician. He's incredibly kind and compassionate. I'm equally fond of the nursing staff. They've consistently been wonderful to me, always providing candid and straightforward..
The Ashcroft Practice
Heena J.
During a short trip, my father accidentally left his crucial medications at home. We asked Dr. Bath to provide a new prescription on Thursday afternoon so we could collect his medicines from a..
The Ashcroft Practice
Linda M.
Every single employee and healthcare provider here is absolutely exceptional.
The Ashcroft Practice
jade m.
I'm composing this review to highlight a specific concern. Throughout my lengthy history with this practice, I've consistently experienced prompt, compassionate, and efficient..
The Ashcroft Practice
amira a.
The entire staff demonstrates a complete lack of professionalism and provides zero constructive assistance. They consistently derail your experience with irrelevant and pointless interactions. If..
The Ashcroft Practice
Tim P.
I'm unable to secure a doctor's appointment due to the constant "Covid" excuse used by everyone! After suffering a stroke in December (which might have been less severe if I'd seen my doctor..
The Ashcroft Practice
Anas C.
Discourteous staff. When attempting to schedule post-operative follow-ups, the representative was dismissive and showed no genuine interest in my concerns. Basic politeness and compassion are free,..
The Ashcroft Practice
IK I.
The front desk staff displays an extremely discourteous and unwelcoming demeanor.
The Ashcroft Practice
Film, P.
Dr. Patel's practice is hands down the most exceptional medical clinic I've encountered in two decades in Luton. Their approach to patient care is remarkably efficient and genuinely compassionate..
The Ashcroft Practice
Ann S.
I'd rate this more than 5 stars if I could! For over three decades, I've been fortunate to be a patient at this clinic with Dr. Bath. Throughout these years, my entire family has experienced..
The Ashcroft Practice
rahala m.
I'm obligated to provide a rating to submit this review. The physician is excellent, but the administrative staff, particularly the managers in the upper offices, are utterly incompetent..
The Ashcroft Practice
B B.
From our encounters, the entire team—from receptionists to general practice managers and Dr Bath—appears completely neglectful. It seems they are deliberately structured to provide an utterly..
The Ashcroft Practice
Lala L.
Sadly, I find this product utterly ineffective when addressing critical health conditions, leaving me thoroughly let down.
The Ashcroft Practice
Mark S.
After two years with this medical practice, I've yet to encounter Dr. Bath. They completely disregarded my health concerns, failed to discuss my blood pressure readings, and overlooked an infection..
The Ashcroft Practice
Barry R.
Dr Bath has been an outstanding general practitioner, and his team has been equally supportive. He was particularly compassionate during my father's passing four years ago, visiting him before his..
The Ashcroft Practice
J T.
The physicians and practice nurse are top-notch. The reception team is extremely thoughtful and accommodating. However, the administrative staff fall short of expectations. They are slow to process..
The Ashcroft Practice
Supha S.
Scheduled a consultation with my physician last week, and they were supposed to contact me this morning, but radio silence. It's becoming clear that this medical practice is deteriorating, and I'm..
The Ashcroft Practice
vasile p.