RM

Rahala M. 7 years ago • From Google

Rating

Bad

Terrible service from unhelpful and incompetent staff

I'm obligated to provide a rating to submit this review. The physician is excellent, but the administrative staff, particularly the managers in the upper offices, are utterly incompetent bureaucrats. On two separate instances (one for myself and another for my husband), we submitted vaccination requests mandated by the hospital, physically delivering copies to reception THREE times over three consecutive weeks. After exhausting every communication method - emailing, faxing, and phone calls - they completely ignored our requests. I was ultimately compelled to seek private healthcare due to time-sensitive treatment requirements. The practice manager's dismissive response was, "I'll address it when I'm ready, and anything could happen to me, so I can't commit to a timeline." Her most recent retort was a callous "If you're dissatisfied, find another provider." It's a disgraceful service, made worse by their awareness that patients have no alternative due to geographical constraints. Their professionalism is non-existent.

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