SW

Sammy W. 9 months ago • From Google

Rating

Bad

Terrible service from unhelpful and rude staff

I am thoroughly disappointed with this GP surgery, which is undoubtedly the most incompetent medical practice I have ever encountered. The staff demonstrate appalling attitudes, showing complete indifference and a total lack of compassion. When I attempted to secure an urgent appointment for my elderly uncle who recently registered, I was met with bureaucratic obstruction. Rather than offering a timely consultation, they claimed they would send an online link, which predictably never materialized. The representative was not only unhelpful but actively hostile, ultimately ending our conversation by abruptly disconnecting the call. My uncle's situation is particularly challenging due to his visual and mobility impairments, which prevent him from navigating digital systems. Despite clear legal obligations under the NHS Constitution and Equality Act to accommodate vulnerable patients, no meaningful accommodations were proposed. This pattern of misconduct is not an isolated incident. My family has consistently experienced degrading treatment, characterized by aggressive communication and systemic disrespect. The staff's conduct falls far below professional standards, effectively denying patients their fundamental right to appropriate medical care. I am resolute in escalating this complaint through official channels and will be immediately transferring our medical records to a more compassionate and competent practice.

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