Orchard Medical Practice
Sasha R. 5 years ago • From Google
Bad
Terrible service from unhelpful medical practice manager
Utterly appalling conduct from the 'Practice Manager' after we relocated merely 1.9 miles away. Both my partner and I work within 0.5 miles of the surgery, and our young son will attend nursery just 0.3 miles from the practice. The NHS website clearly states GP practices should allow patient registration based on workplace or child's school proximity. We received an extremely unprofessional letter claiming 'excessive increased workload' as justification for forcing us to change surgeries, completely disregarding our 40+ year family history with the practice. "Stay home, stay safe, protect the NHS"? Ironically, they suggest we travel to a new surgery and register during a pandemic - absolutely ridiculous! Attempting to contact the 'Practice Manager' proved futile, with staff consistently unavailable, and receptionists displaying nothing but rudeness and unhelpfulness. If workload is overwhelming, manage it professionally instead of dismissing long-standing patients through a dismissive letter. Perhaps conducting an audit of phantom patients in their system would more effectively reduce their patient numbers! The GP's and nurses are genuinely let down by this poorly managed front-of-house team. Steer clear of this practice unless you're prepared to be unceremoniously ejected when they claim to be "busy"!
I encountered a deeply unpleasant interaction with a middle-aged female physician whose demeanor was completely unacceptable. Her conduct was hostile, disrespectful, and inappropriate, particularly..
Orchard Medical Practice
Andrew L.
Throughout my nearly three-decade relationship with this medical practice, I have consistently experienced a profound sense of being genuinely supported and valued.
Orchard Medical Practice
Wes S.
Solid surgical experience with skilled physicians. Overall, quite satisfactory. Consistently manage to schedule consultations with attentive doctors who genuinely hear patient concerns. Convenient..
Orchard Medical Practice
sultan c.
The performance used to be somewhat sluggish, but recent updates have enhanced its functionality. The service quality has definitely improved compared to earlier times.
Orchard Medical Practice
Karl M.
Goodness, the prescription retrieval process here is painfully slow! Unlike other pharmacies that manage to expedite this task, here it inexplicably takes at least 20 minutes, irrespective of the..
Orchard Medical Practice
Coe D.
Absolutely the most incompetent doctor I've encountered. They display zero commitment to patient care and consistently attempt to minimize their professional responsibilities.
Orchard Medical Practice
Reece V.
Dealing with a urinary tract infection here means facing an incredibly frustrating waiting game. The front desk absolutely refuses to schedule an immediate doctor's appointment. Their only..
Orchard Medical Practice
Marco J.
Beware! Irresponsible staff. They're preventing me from obtaining a critical medication that's essential for maintaining my quality of life.
Orchard Medical Practice
Matthew B.
The employees, from top to bottom, are incredibly supportive and professional, which gives me complete trust in the quality of service they deliver.
Orchard Medical Practice
Runa B.
Satisfactory assistance provided
Orchard Medical Practice
Patricia B.
I've received top-notch medical attention on multiple occasions throughout the past twelve months.
Orchard Medical Practice
mark f.
My brother-in-law attempted to contact his physician about a crucial matter but was met with an abrasive and dismissive response from the receptionist. She harshly told him, "We can't handle this..
Orchard Medical Practice
Paul J.
Orchestra medical practice has seriously deteriorated. Several of their front desk staff are incredibly discourteous and provide zero assistance. Despite coronavirus restrictions being largely over..
Orchard Medical Practice
a a.
Can anyone actually pick up the phone when you call? Seriously, what a frustration 🙄
Orchard Medical Practice
Joaquim M.
The phone receptionist I just spoke with was incredibly disrespectful. Their demeanor was completely unacceptable. If someone can't handle customer service with empathy and professionalism, they..
Orchard Medical Practice
VICT0R B.
Spent nearly a quarter-hour on hold without getting through, yet the medical staff were incredibly supportive when I finally connected.
Orchard Medical Practice
Kami l.
Absolutely the most terrible medical facility in Ipswich. They show zero compassion and completely refuse to assist patients who cannot communicate in English. Their excuse is that translation..
Orchard Medical Practice
Becky O.
The medical staff here are wonderfully kind, from the physicians to the nursing team and front desk personnel. Scheduling an appointment is a smooth and hassle-free process.
Orchard Medical Practice
james m.
The medical facility and healthcare professionals here are incredibly welcoming and friendly. The staff creates a warm and comfortable atmosphere that makes visiting this center a pleasant experience.
Orchard Medical Practice
Cris N.
Exceptional employees and efficient scheduling. I've consistently experienced minimal wait times for my appointments.
Orchard Medical Practice
Jack's R.