SR

Sasha R. 5 years ago • From Google

Rating

Bad

Terrible service from unhelpful medical practice manager

Utterly appalling conduct from the 'Practice Manager' after we relocated merely 1.9 miles away. Both my partner and I work within 0.5 miles of the surgery, and our young son will attend nursery just 0.3 miles from the practice. The NHS website clearly states GP practices should allow patient registration based on workplace or child's school proximity. We received an extremely unprofessional letter claiming 'excessive increased workload' as justification for forcing us to change surgeries, completely disregarding our 40+ year family history with the practice. "Stay home, stay safe, protect the NHS"? Ironically, they suggest we travel to a new surgery and register during a pandemic - absolutely ridiculous! Attempting to contact the 'Practice Manager' proved futile, with staff consistently unavailable, and receptionists displaying nothing but rudeness and unhelpfulness. If workload is overwhelming, manage it professionally instead of dismissing long-standing patients through a dismissive letter. Perhaps conducting an audit of phantom patients in their system would more effectively reduce their patient numbers! The GP's and nurses are genuinely let down by this poorly managed front-of-house team. Steer clear of this practice unless you're prepared to be unceremoniously ejected when they claim to be "busy"!

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