TL

Tara L. one year ago • From Google

Rating

Bad

Terrible service from unhelpful medical receptionist

I was promised a phone call after 4pm, but the call was missed at 3:22pm. I received a text from the GP instructing me to call the surgery back. A nurse had previously advised me to call the same number if the problem continued, which were the clinical instructions I was given. Sally, the reception manager who claims to oversee duty clinicians, refused to forward my message to the GP, despite my adherence to the advised protocol. I waited in a queue for 40 minutes while trying to work. Sally seemed to relish the interaction and appeared to take pleasure in my appointment difficulties, delivering the classic "have a great day" line with the sarcastic tone typical of unhelpful receptionists. She claimed she couldn't pass on my message because she had twelve patients to call back. Whether her name is Sally or Karen, she should be approached with caution, as her rudeness and lack of helpfulness are completely inappropriate for a patient care role.

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