Oaklands Surgery
AZ
Angelika Z. 4 years ago • From Google
Bad
The absolute worst medical service imaginable! Completely ineffective and they simply disregard patients when inconvenient. I tested positive for covid last week. Since England no longer mandates self-isolation for infected individuals, my employer won't accept the Self Isolation note beyond their 5-day policy. Most covid-infected people can return to work on the 6th day after two negative tests. However, my situation was different - my LFD tests remained positive after 8 days, I developed a persistent, severe cough, and was clearly unfit to work. I desperately needed a sick note to confirm my health status, especially since I had run out of LFD tests and couldn't prove my continued infection. Shockingly, nurse practitioner Ms. Alexandra Davenport, despite hearing my choking cough and voice difficulties that made conversation challenging, refused to provide a sick note. She insisted the self-generated self-isolation note for 28 days was equivalent to a sick note, though mine was only generated for 10 days. My friend, who had covid but was in better health, contacted his surgery the day before my attempt and received his sick note via email without any issues. I had been pleading since Wednesday (with a receptionist submitting a detailed AskMyGP request describing my cough) but received no response until Friday. After three phone calls, I was left without any solution - no tests, no documentation to cover my work absence, and no response. They simply ignored me. Next week, I will file an official complaint and absolutely change surgeries, as this one employs completely USELESS, unhelpful, and malicious staff!
Jane W.