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Isabelle R. one year ago • From Google

Rating

Bad

Terrible service from unhelpful rude receptionist

Completely DETERIORATED The Scottish-accented receptionist was incredibly discourteous, abruptly hanging up on me and showing zero willingness to assist - the Ealing hospital staff were stunned by our interaction. She completely silenced me - I spent 2 hours traveling for an urgent appointment and sacrificed a full workday for this. Hillview Surgery, this is absolutely unacceptable. I STRONGLY urge you to either provide this employee with proper customer service training or hire someone who understands basic professional communication. I will definitely not be returning after this terrible experience

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