LL

Lilianchioma L. 10 months ago • From Google

Rating

Bad

Terrible service from unprofessional and disrespectful receptionists

Some staff members at the front desk display an unacceptably hostile demeanor, and the practice's leadership urgently needs to address their unprofessional conduct towards patients. Their communication skills are severely lacking, and attempting to file a complaint proves futile since the management appears to fully back these problematic employees. While the NHS champions a zero-tolerance policy for abusive behaviors, this particular manager seems to condone staff mistreating patients. The receptionists frequently criticize patients' attitudes, yet these patients are merely responding in kind to the disrespect they've consistently encountered from certain front desk personnel who habitually misuse their professional authority.

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