The Hill Gp Practice
M2
Mariam 2. 3 years ago • From Google
Bad
The quality of this medical practice has significantly declined recently. Despite claiming to open at 8am, they do not take calls until 9am. When I finally got through, I explained my urgent eye issue following surgery, but was immediately told no appointments were available and was advised to call 111 or visit an urgent care center. I requested to speak with Doctor Mann, the practice lead, or at least have him contact me, but the receptionist flatly refused. When I asked about a practice email to reach him, I was again denied. Previously, I've successfully communicated with Doctor Mann through a receptionist, but this interaction was shockingly unprofessional. The receptionist was extremely rude, despite my maintaining a courteous tone throughout the call. The conversation occurred at 9:17am on 28/2/23, and I hope it was recorded so management can review the staff's inappropriate communication. As a patient, I believe I have the right to seek a second opinion or discuss my concerns with the practice lead. I wasn't demanding an immediate response, merely hoping for some communication within the week. This practice urgently needs to improve its staff training in client communication and customer service.
S K.